Roaring Lord George

Delivery & Returns

DELIVERY:

Standard UK delivery is 3 – 5 working days. Large & Fragile deliveries are up to 7-14 working days. Overseas deliveries can vary but should be no longer than 14 working days. If your expected delivery date has passed and you are still without your delivery then please contact YardArt  customer services team immediately. We are unable to investigate any parcels after 28 working days.

RETURNS:

Please note: YardArt do not offer a free returns service. To return an item, please arrange a return with your local post office or contact our customer service team.
All Items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies you must notify them within 24 hours. They are unable to replace or refund any items if we are not notified within this time.
Items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.
You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.
The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. We are unable to refund you for your postage costs.
When posting your item back, you must obtain proof of postage for your return. We are not responsible for items lost or damaged in transit.
Please note the collection service is only available for UK mainland customers.
For items listed in our Large/ Fragile item delivery service our collection fee is £35 and can take up to 7-14 working days to arrange, depending on your location within the UK mainland.
Refunds will be processed when the request to return is made within 14 days from the receipt of delivery.
A credit note will be issued if the request to return is made after 14 days from receipt of delivery.

All returns must be received by YardArt within 30 days from receipt of delivery to qualify for a refund. Credit notes will not be issued after 90 days from receipt of delivery.
Personalised, bespoke, made to order items are non-returnable and non-refundable.
We do not accept exchanges.
Please note that personalised items or bespoke products are exempt from the standard returns policy. As these products are personalised to your specification, YardArt are unable to accept returns unless the product is faulty or the personalisation does not match your original request. Please check and double check your personalising request to avoid any errors.

Any changes to personalising need to be requested within 1 hour of ordering ideally by calling our customer service team.

FAULTY GOODS:

Please email our customer service CONTACT support@yardartuk.co.uk, within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged/faulty item. We will then be able to discuss a replacement, repair or a refund for you.
Please DO NOT return damaged or faulty goods without contacting YardArt first. They are unable to refund any postage costs incurred if you return damaged items without contacting us.
Please note you if we have partialy refunded you for a damaged item this voids your returns policy.

If your item occurs a fault after this time our policy is to replace the item. If they no longer stock the item we will provide you with a credit note for the full value of the item.

CANCELLATION OF ORDER

CANCEL OF BESPOKE ORDERS (WHERE ARTWORK HAS BEEN DONE AND CHANGES MADE TO A CUSTOMERS SPECIFICATION).

A charge of £50 will be incurred.