On day of delivery your pergola will be delivered using our friendly two-man delivery service due to the weight and size of the items. This service can take up to 14 working days from dispatch and the two-man courier service will you to book you in for a suitable delivery date within the 14 working day period.
If you would like anymore information please email a member of our friendly team on email@example.com
All pergolas require assembly and it is a 2 man job to assemble them safely. We offer an installation service, price is dependent on your postcode – see below.
Pergolas can take upwards of 2 hours to build. They come with full and clear instructions which will make the process as easy as possible.
For safety reasons pergola legs should be securely bolted to the floor using the bolt holes in each leg. The pergolas can be bolted into all surfaces including patio and porcelain tiles. However, we recommend taking great care when doing this to avoid cracking or splitting your ground surface.
The Outside Living Room will not be held responsible for any damage incurred when pergolas are screwed to your base.
If you do not wish to assemble your pergola yourself, we offer a pergola installation service if required to areas in mainland UK (excludes Northern Ireland). This is a 2 man job and takes up to 3 hours. Prices start from £250. Please note that our installers are not able to screw any pergola into your base, this will be the responsibility of the customer.
Before your installer arrives please check through your pergola boxes to ensure that all parts are present and correct. If this is not done and your installer has to return on an alternative date you will be expected to pay for a second time.
Please ensure that you are available on the time and date that the installation is arranged for. If for whatever reason the installer arrives and you are not available you will be charged the full quotation price.
We now offer a 20% deposit facility on selected products.
At present our 20% deposit system is only valid if you are paying by Credit OR Debit Card. Payment for the outstanding balance will automatically be charged to your card when your item is due to be dispatched, this may be up to 7 days before your delivery.
At present you are unable to use the deposit facility using any other payment method but we are looking to change this for 2022.
The option to pay 20% or in full, will be available at checkout.
If you have any questions regarding the deposit system then please contact a member of our friendly team on firstname.lastname@example.org