We use a range of delivery companies, depending on the type of product and the size of your order. If you have any special delivery requirements such as weekend delivery, nominated day or AM/PM delivery, please contact us at firstname.lastname@example.org and we will do our best to accommodate your needs.
For the larger items such as pergolas and sofa sets, we offer a 2 man, white glove service. Our delivery team will be happy to carry your order through to your outdoor space.
For smaller items, instructions can be left detailing a secure location for our courier to leave your order. An example of this would be “Leave in porch if not in”, or “If not in, leave with a neighbour”. Please bare in mind that it is at your own risk allowing your goods to be left without a signature. For large items such as pergolas and furniture sets, our driver will request a signature from you. This is to confirm that you have received the correct item and you are happy with the condition it has arrived in. Please note if you are not in on the day and time we have arranged for your order to be delivered, you may be charged for repeat delivery.
For larger items such as sofa sets and pergolas, we use our friendly 2 man ‘white glove service’. The delivery team will be happy to access your property and position your furniture in your garden. We understand that our furniture is big and heavy, so we want to make your delivery experience a positive one!
To ensure your item(s) arrive safely, we may use additional packaging. On larger furniture deliveries we may use a pallet. Our delivery team are not able to collect any packaging or pallets, therefore it is your responsibility to dispose of any cardboard and pallets. We advise recycling any packaging where possible.
On the product page we always ensure that the ‘due in date’ for each product is clearly. However, please note that these delivery dates are only an estimate and can change at any time due to the ongoing issues with COVID and shipping delays. We will look to update our customers on a regular basis should the delivery dates change. Additionally, if a delivery date does get moved back we offer all our customers the option of a full refund.
· Standard Shipping is £9.99
Express Delivery and Specific Day Delivery services are only available on items that are in stock and dependent on service levels and demand. To be clear on you’re your delivery charge will be, please add your item(s) to the basket and proceed to the checkout. Once you enter your delivery address, the available delivery costs will be displayed.
· In Stock & ready for delivery
We aim for any items that are in stock to be delivered within 10 days.
· Pre Order | Estimated delivery date ….
These items are not in stock just yet. However, you are able to pre-order them to avoid disappointment of us selling out. We offer a 20% deposit system on all pre order products. The remainder of the balance will only be due when the product is back in stock. The estimated delivery date is based on when we expect the stock to arrive into our warehouse.
· Out of stock
We currently don’t have the item in stock. This may come back into stock in the future but we don’t know when this will be. You are not currently able to purchase this stock online.
Dumfries and Galloway
We do not deliver to the following areas:
Isle of Man, Isle of Wight & Channel Islands
Republic of Ireland
We now offer a 20% deposit facility on selected products.
At present our 20% deposit system is only valid if you are paying by Credit OR Debit Card. Payment for the outstanding balance will automatically be charged to your card when your item is due to be dispatched, this may be up to 7 days before your delivery.
At present you are unable to use the deposit facility using any other payment method but we are looking to change this for 2022.
The option to pay 20% or in full, will be available at checkout.