Massive pergola sale - up to 40% off rrp

delivery & returns

Delivery

We offer FREE delivery to the majority of mainland UK. Unfortunately we are unable to deliver to the following locations:

 

Scottish Islands

Northern Ireland

Isle of Man, Isle of Wight & Channel Islands

Republic of Ireland

 

We use a range of delivery companies, depending on the type of product and the size of your order. If you have any special delivery requirements such as weekend delivery, nominated day or AM/PM delivery, please contact us at info@theoutsidelivingroom.com and we will do our best to accommodate your needs.

For the larger items such as pergolas and sofa sets, we offer a 2 man, white glove service. Our delivery team will be happy to carry your order through to your outdoor space.

FAQ.

 
  • What happens if I’m not in?

For smaller items, instructions can be left detailing a secure location for our courier to leave your order. An example of this would be “Leave in porch if not in”, or “If not in, leave with a neighbour”. Please bare in mind that it is at your own risk allowing your goods to be left without a signature. For large items such as pergolas and furniture sets, our driver will request a signature from you. This is to confirm that you have received the correct item and you are happy with the condition it has arrived in. Please note if you are not in on the day and time we have arranged for your order to be delivered, you may be charged for repeat delivery.

  • Where does my delivery go?

For larger items such as sofa sets and pergolas, we use our friendly 2 man ‘white glove service’. The delivery team will be happy to access your property and position your furniture in your garden. We understand that our furniture is big and heavy, so we want to make your delivery experience a positive one!

 

  • What happens to the packaging?

To ensure your item(s) arrive safely, we may use additional packaging. On larger furniture deliveries we may use a pallet. Our delivery team are not able to collect any packaging or pallets, therefore it is your responsibility to dispose of any cardboard and pallets. We advise recycling any packaging where possible.

  • How long will delivery take?

On the product page we always ensure that the ‘due in date’ for each product is clearly. However, please note that these delivery dates are only an estimate and can change at any time due to the ongoing issues with COVID and shipping delays. We will look to update our customers on a regular basis should the delivery dates change. Additionally, if a delivery date does get moved back we offer all our customers the option of a full refund.

  • What do the different expected delivery dates mean?

·         In Stock & ready for delivery

We aim for any items that are in stock to be delivered within 10 days.

·         Pre Order | Estimated delivery date ….

These items are not in stock just yet. However, you are able to pre-order them to avoid disappointment of us selling out. We offer a 20% deposit system on all pre order products. The remainder of the balance will only be due when the product is back in stock. The estimated delivery date is based on when we expect the stock to arrive into our warehouse.

 ·         Out of stock

We currently don’t have the item in stock. This may come back into stock in the future but we don’t know when this will be. You are not currently able to purchase this stock online.

ADDITIONAL CHARGES

 Delivery to the following areas will incur an additional charge of £175


Anglesey

Scottish Highland

Dumfries and Galloway

Cornwall

Devon

Pembrokeshire

EXCEPTIONS

We do not deliver to the following areas:

Scottish Islands

Northern Ireland

Isle of Man, Isle of Wight & Channel Islands

Republic of Ireland

 

returns

We offer a 14 Day Money Back Returns Policy

Please note that we will only accept returns if the item is undamaged and in the original packaging. The customer is responsible for the cost incurred for returning the item. Please ensure that any items being returned are sent by recorded and signed delivery. We will not be responsible for any loss or damage of items if they are not sent via recorded delivery. If there is damage to the product or something is not as described, then please contact our customer services team to discuss. It would be helpful to our team if you can take photographs of any damage/issues, this will assist us in making a decision on how to move forward. If you wish to discuss returning an item or wish to raise a return label then please contact us at returns@theoutsidelivingroom.com

DEPOSIT PAYMENT

We now offer a 20% deposit facility on selected products.

At present our 20% deposit system is only valid if you are paying by Credit OR Debit Card. Payment for the outstanding balance will automatically be charged to your card when your item is due to be dispatched, this may be up to 7 days before your delivery.

At present you are unable to use the deposit facility using any other payment method but we are looking to change this for 2022.

The option to pay 20% or in full, will be available at checkout.

If you have any questions regarding the deposit system then please contact a member of our friendly team on info@theoutsidelivingroom.com

Subscribe to our newsletter for a chance to win!

Subscribe to a newsletter and have the chance to win a £250 voucher! You will also be the first to know about new products and discounts that we offer.

Entrants must be over 18 years of age and will be announced within 7 days after the competition closes. Entries to competitions are open to residents of Great Britain only. Only one submission per entrant will be accepted. No cash alternatives to prizes. No entrance fee or purchase is required to enter the competition. Competition winners will be contacted via email. By entering the competition you are giving permission for White Stores to use your email address for communications. You can unsubscribe from these easily at any time to stop receiving material. The Outside Living Room reserve the right to cancel the competition.

This website uses cookies to ensure you get the best experience on our website. More Info