Returns & Refunds:
Please note that we will only accept returns if the item is undamaged and in the original undamaged packaging. The customer is responsible for the cost incurred for returning the item. Please ensure that any items being returned are sent by recorded and signed delivery. We will not be responsible for any loss or damage of items if they are not sent via recorded delivery.
If there is damage to the product or something is not as described, then please contact our customer services team to discuss. It would be helpful to our team if you can take photographs of any damage/issues, this will assist us in making a decision on how to move forward. If you wish to discuss returning an item or wish to raise a return label then please email us on firstname.lastname@example.org and we will be happy to help.
We understand that sometimes things aren’t right and you may need to return something. Below are some commonly asked questions regarding our return policy.
Can I return an unwanted item? If you have ordered and received an item that you no longer require, you have 14 calendar days to notify and return the item to us. It is important that any items you return are in perfect condition with their undamaged original packaging in order to receive a refund.
How do I return something? Before sending your goods back to us, we need to raise a Returns Authorization Form on your behalf. Please contact us using the “Contact Us” form to raise a ticket or email us directly at email@example.com including your order number and the item(s) you wish to return.
Who covers the cost of returning an unwanted item? Should you wish to return an item to us due to no longer wanting it, any costs incurred are the responsibility of the buyer. It is essential that any items returned are sent on a traceable service that requires a signature. We are not responsible for goods where a POD (proof of delivery) cannot be provided.
Where do I return my items to? The returns address for unwanted items can be found on the Returns Authorization Form that we will send you once you have raised a ticket with us.
How long will my refund take? We allow up to 5 working days to inspect returned items for any fault or damages. Once it is confirmed that the item is in perfect condition in undamaged original packaging your order is updated immediately and a refund will be processed. Although we action refunds immediately, it may take up to 5 working days to show in your account.
What if I am unhappy with the product or have any questions? If you have any concerns, questions or issues with your product. then please do not hesitate to contact us on firstname.lastname@example.org. Customer service is at the forefront of what we do. We will always resolve any issues you have as quickly and effectively as possible.